Bring back the pony express

I had the misfortunate of having to go to the Post Office during my lunch hour today. In Neptune, that invariably means a wait. Today, they were stacked up about a dozen deep - again - and only two of the three counters were staffed. My gripe is not with the postal workers who wait on customers. They are pleasant and polite and do their jobs as best they can. The problem is the way the facility - and far too many other Post Office locations - is (mis)managed.
Many of the people waiting in line today, as in the past, had simple business to transact. Some just wanted stamps - the automated machine was out of order. Others could have been disposed of quickly. But one customer tied up one of the two counter workers for a full 10 minutes. Another slowed down the second employee for at least five minutes. One customer had to wait in line for 10 minutes to inform a postal worker that he wanted to pick up his held mail. The worker picked up the phone, read an employee in the back the address over the intercom, and the mail came out a minute later.
At another Post Office recently, I waited in line for more than 15 minutes, along with a dozen other people, as one of two employees working the counter was tied up processing passports for a family of five.
The Postal Service needs to learn something about triage. If two or more windows are open, there should be an express lane. During high-volume periods, such as lunch hour weekdays, there should be full staffing, even if that means having the postmaster do counter duty.
Barring the most extraordinary circumstances, there is no excuse for making customers wait in line for 5, 10 or 15 minutes. Too many people have gotten used to it, and say nothing. More of us need to speak up.